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Refund and cancellation policies

Refund and cancellation policies

Complete Training and Live Help Membership

If you’re unsatisfied with your membership, please email us at [email protected] within 30 days of your purchase. We’ll issue a full refund unless you’ve received a certification — in which case, the membership is non-refundable.

If you cancel after 30 days, your subscription for Live 1-on-1 Help will end, but you’ll retain lifetime access to all live and self-paced classes.

Refunds and certification exams

If you refund your purchase, you can no longer sign up for more of the included certification exams. If you’ve already registered for an exam or taken an exam before you request a refund, we will deduct the cost of the exam from your refund.

Terms and conditions

INTUIT QUICKBOOKS TRAINING (REAL WORLD TRAINING) TERMS OF SERVICE IN THE UNITED STATESThank you for selecting the Services offered by Real World Training, Inc. and/or its subsidiaries and affiliates (referred to as “Intuit QuickBooks Training”, “Real World Training”, “we”, “our”, or “us”). Review these Terms of Service (“Agreement”) thoroughly. This Agreement is a legal agreement between you and Real World Training. By accepting electronically (for example, clicking “I Agree”), installing, accessing or using the Services, you agree to these terms. If you do not agree to this Agreement, then you may not use the Services.

  1. GENERAL TERMS
  2. AGREEMENTThis Agreement describes the terms governing your use of the Real World Training online services provided to you on this website, including content, updates and new releases, (collectively, the “Services”).
  3. YOUR RIGHTS TO USE THE SERVICES
    1. The Services are protected by copyright, trade secret, and other intellectual property laws. You are only granted the right to use the Services and only for the purposes described by Real World Training. Real World Training reserves all other rights in the Services. Until termination of this Agreement and as long as you meet any applicable payment obligations and comply with this Agreement, Real World Training grants to you a personal, limited, nonexclusive, nontransferable right and license to use the Services.
    2. You agree not to use, nor permit any third party to use, the Services or content in a manner that violates any applicable law, regulation or this Agreement. You agree you will not:
      • Provide access to or give any part of the Services to any third party.
      • Reproduce, modify, copy, deconstruct, sell, trade or resell the Services.
      • Make the Services available on any file-sharing or application hosting service.
  4. YOUR PERSONAL INFORMATION.You can view Real World Training’s Privacy Statement provided with the Services and on the website for the Services. You agree to the applicable Privacy Statement, and any published changes. You agree that Real World Training may use and maintain your data according to the our Privacy Statement, as part of the Services. You give us permission to combine identifiable and non-identifiable information you enter or upload to the Services with that of other users of the Services and/or other Real World Training services. For example, this means that Real World Training may use your and other users’ non-identifiable, aggregated data to improve the Services or to design promotions and provide ways for you to compare business practices with other users.
  5. CONTENT
    1. You are responsible for your content. You are responsible for all materials, data, and personal information (“Content”) uploaded, posted or stored through your use of the Services. You grant Real World Training a worldwide, royalty-free, non-exclusive license to host and use any Content provided through your use of the Services. Archive your Content frequently. You are responsible for any lost or unrecoverable Content. You must provide all required and appropriate warnings, information and disclosures. Real World Training is not responsible for the Content or data you submit through the Services. You agree not to use, nor permit any third party to use, the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:
      • Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;
      • Content that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual’s privacy;
      • Except as permitted by Real World Training in writing, investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding;
      • Virus, trojan horse, worm or other disruptive or harmful software or data; and
      • Any information, software or Content which is not legally yours and without permission from the copyright owner or intellectual property rights owner.
    2. Real World Training may freely use feedback you provide. You agree that Real World Training may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant Real World Training a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to Real World Training in any way.
    3. Real World Training may monitor your Content. Real World Training may, but has no obligation to, monitor content on the Services. We may disclose any information necessary to satisfy our legal obligations, protect Real World Training or its customers, or operate the Services properly. Real World Training, in its sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.
  6. ADDITIONAL TERMS
    1. Real World Training does not give professional advice. Unless specifically included with the Services, Real World Training is not in the business of providing legal, financial, accounting, tax, health care, real estate or other professional services or advice. Consult the services of a competent professional when you need this type of assistance.
    2. We may tell you about other Real World Training services. You may be offered other services, products, or promotions by Real World Training (“Real World Training Services”). Additional terms and conditions and fees may apply. With some Real World Training Services you may upload or enter data from your account(s) such as names, addresses and phone numbers, purchases, etc., to the Internet. You grant Real World Training permission to use information about your business and experience to help us to provide the Real World Training Services to you and to enhance the Services. You grant Real World Training permission to combine your business data, if any, with that of others in a way that does not identify you or any individual personally. You also grant Real World Training permission to share or publish summary results relating to research data and to distribute or license such data to third parties.
    3. Communications. Real World Training may be required by law to send you communications about the Services or third party products. You agree that Real World Training may send these communications to you via email or by posting them on our websites.
    4. You will manage your passwords and accept updates. You are responsible for securely managing your password(s) for the Services and to contact Real World Training if you become aware of any unauthorized access to your account. The Services may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve the Services. You agree to receive these updates.
  7. DISCLAIMER OF WARRANTIES
    1. YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REAL WORLD TRAINING, ITS AFFILIATES, AND ITS THIRD PARTY PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY,”SUPPLIERS”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. REAL WORLD TRAINING AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER.
    2. REAL WORLD TRAINING, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS.
  8. LIMITATION OF LIABILITY AND INDEMNITY
    1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF REAL WORLD TRAINING, ITS AFFILIATES AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, REAL WORLD TRAINING, ITS AFFILIATES AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET REAL WORLD TRAINING SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF REAL WORLD TRAINING AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF REAL WORLD TRAINING, ITS AFFILIATES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND ITS USE.You agree to indemnify and hold Real World Training and its affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as “Claims”). Real World Training reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by Real World Training in the defense of any Claims.
  9. CHANGESWe reserve the right to change this Agreement at any time, and the changes will be effective when posted through the Services, on our website for the Services or when we notify you by other means. We may also change or discontinue the Services, in whole or in part. Your continued use of the Services indicates your agreement to the changes.
  10. TERMINATIONReal World Training may immediately, in its sole discretion and without notice terminate this Agreement or suspend the Services if you fail to comply with this Agreement or if you no longer agree to receive electronic communications. Upon termination you must immediately stop using the Services and any outstanding payments will become due. Any termination of this Agreement shall not affect Real World Training’s rights to any payments due to it. Real World Training may terminate a free account at any time. Sections 2.2, 3 through 13 will survive and remain in effect even if the Agreement is terminated.
  11. EXPORT RESTRICTIONSYou acknowledge that the Services, including the mobile application, and the underlying software may include U.S. technical data subject to restrictions under export control laws and regulations administered by the United States government. You agree that you will comply with these laws and regulations, and will not export or re-export any part of the Services, in violation of these laws and regulations, directly or indirectly.
  12. GOVERNING LAW.California state law governs this Agreement without regard to its conflicts of laws provisions.
  13. DISPUTESANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE SERVICES OR THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this provision; the arbitrator shall apply Texas law to all other matters. Notwithstanding anything to the contrary, any party to the arbitration may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. BY ENTERING INTO THIS AGREEMENT AND AGREEING TO ARBITRATION, YOU AGREE THAT YOU AND REAL WORLD TRAINING ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT AND THE RIGHT TO A TRIAL BY JURY. IN ADDITION, YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS.
  14. GENERALThis Agreement is the entire agreement between you and Real World Training and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You cannot assign or transfer ownership of this Agreement to anyone without written approval of Real World Training. However, Real World Training may assign or transfer it without your consent to (a) an affiliate, (b) a company through a sale of assets by Real World Training or (c) a successor by merger. Any assignment in violation of this Section shall be void. If you want to request a transfer of this Agreement, contact Real World Training via an email to: [email protected]